Your OOM is getting AYS and some AP responsibilities including RFID and safety execution.
February 17th their role will be communicated and 26th will be implemented.
OOM will have AYS, receving and fulfillment
MBA Will have full AST workload with hiring, inventory execution and retention plus other office responsibilities.
OOM will be excluded from any on the floor executions and floor planning and floor moves as they don’t do either yet. Keep in mind that will be strictly kept to their role to get operations score card up.
MBA was a disaster last year with hiring through out the company. So that is why they took away AYS from MBA and putting more on operations managers because they operate better and they were placed in your location as high potential because they do more or will do more.
SMM role and responsibilities will remain the same plus they will pick up piece from supporting AP, MBA and operations.
Good luck
41 replies (most recent on top)
They should have started that last year instead of overworking and burning out all of their SMMs and Visual.
I feel in the future there will be no more ssm since the cxm’s are taking on more responsibilities.
@8lkf+1l8n3eUk is 1000000% spot-on! If I had a dollar for every time an associate told the MBA their manager is busy and asked her to do something, I'd never have to work at Macy's again. As the AST I'm apparently the only associate she'll ever have to deal with, yet the only way we can talk more than saying hello is to shut the door and practically whisper because people barge in every other minute demanding something.
YES!!!!!
For the one that says the MBA has only two employees- how many times have you asked the MBA to take care of something for you? Was that once a week, twice a week, four times in one day? The MBA takes care of the total store populations random requests, plus vendors, facilities, executives, HR issues (which they are not properly compensated for), IT, broken registers, researching lost orders, house keeping, fixing broken toilets... the list goes on. Most of these things are outside of their daily job requirements. Stop and think about the phone calls you've placed to an MBA to do something that you could've taken care of in the time it took you to make that phone call.
Respectfully, you're out of touch. The MBA has no impact on sales? Hiring , training and scheduling the correct people has the biggest impact on sales. I've been a VM, a MTM, a OVM, a CXM, and now a MBA. All have their challenges , all are important and overwhelming at times. I get it..the SSM has a lot to do but the CXMs do a lot it and will fo even more once they are elevated. In my opinion, the more that is given to the CXM, the more valued they will be. We won't need a SSM anymore. CXM seems the safest place to be.
If MBA does zero physical work, why are they on selling floor all day and the AST does the job?
Respectfully, the MBA does ZERO physical work and their main functions do not impact daily sales results. Not to say that they don’t work hard or aren’t important to the Stores, but the stress of hiring, hours/office management and perhaps even Curbside does not even come close to the stress of having the weight of the stores’ Visual Presentation and overall execution fall on you. It’s just not the same, sorry.
Wow. So much shade from people who have no idea what either job entails. Both jobs are demanding and crucial to the success of the store. I assure you that most OOMs are not glorified packers and most MBAs do so many things you never see. The MBA job is overwhelming with so many things under their umbrella. Educate yourself before throwing out mean and incorrect comments. I get that may be the case on your stores but it's not in the majority. Most of us lean on each other, respect each other and are in this together .
To the OOM complaining, you have 3 Captains. One for Receiving/Operations, one for Fullfillment, and now one for AYS. You have the most resources in the entire store with full control over your workload and it’s outcome. In order to make this a “profitable operation” for you, I would suggested learning your job and getting involved instead of sitting in your office “editing schedules” among other pressing administrative tasks that you must worry about. On the other hand, I do feel the MBA does not warrant the salary that they earn compared to SMM/OOM. I would love to manage hours and do paperwork all day long for the kind of money they are making.
What are you complaining about? The OOM position is nothing but a glorified order picker.
This is bullsh-t . Why the fu-k do I have 40 colleagues in 3 different areas and now my MBA has 2 colleagues?????? Explain …
At least give me a manager to ensure this is a 7 day profitable operation.
MBA will be more focused on talent, hiring, onboarding, expense, P and L etc.
I wish my OOM would quit. This person is the most incompetent individual I’ve ever had the displeasure of working with. Utterly useless! I could go on and on about why this person is so bad, but it’s not going to make me feel better. I will say that they can’t manage their current responsibilities, let alone take on AYS! God help us…
Just AYS goes to OOM. Anyone heard anything else??
Ok has anyone gotten news yet
The bells of celebration are ringing in our store this morning. Our OOM’s last day was yesterday.
Good luck to DC when her broom lands there.
OOM has always had signing in my location.
My store was told that signing falls under oom.
For the poster who said their SMM already has signing.... how does that work? I know it's coming. In our store, the signers also download the trucks. It's strange to split the team
Also, there was speculation that CXMs would get signing... which would be a disaster imo. They are getting extra responsibilities and will be on the same pay scale as senior leaders...however, no more senior leaders. Which is crazy
The way ISM was rolled out, OOM owns signing 100%, SMM owns visual. I really hope that if the roles are combined that they keep the best person for the job. The OOM is utterly clueless at my store and a nightmare to work with and our MBA is super smart with a ton of potential to grow. We’ll see…
You don't like your OOM manager b/c they fired people because of behavior and language? Like what?? If I was working with people who were slacking I'd love for them to be gone. For the poster who didn't know the acronyms: MBA is the office/business admin. SMM Style Merchandise Manger formerly Visual Manager. At my store the SMM already has signing. OOM Omni Operations Manager and OOM already has RFID at my store. Seems to make sense to me. IDK why MBA would have AYS in the first place
Any idea if MBA is going from salary to hourly? Will severance be offered to MBA?
Can confirm that OOM and MBA are going to be delivered some type of news on Friday
Lord almighty, I've only been gone from Macy's for a little over 3 years... WHAT ARE THESE ACRONYMS YOU ARE SPEAKING OF??? Sorry I'm clueless
This is 100% correct as MBA was initially rolled out to be a stepping stone to store director. When covid hit, I was what was then the MBA and was told that to keep my job on track, I had to move to a different store and they offered me the MBA position which I accepted for a year before going back to CXM.
Store Directors are most likely next on the chopping block. You don’t need assistant store managers anymore in today’s economy and store environment.
That was true when the MBA first rolled out but when they cut MTMs, VMs, etc a lot of them took on MBA roles. There are MBAs who've been OVM. MBA was a step up from CXM. There's ton of talent in the MBA role. Admittedly at first it was AST supervisors but many of them were weeded out because of the workload.
I guess it depends what part of the country you’re in. That’s definitely not the case in my market. I recognize the MBA does quite a bit, but a lot of them are former AST Supervisors or former CXMs who are not ready for Director level positions. Unless you’re an EDP and it’s mandatory as part of your rotation.
MBA has become elevated in the last year and is a stepping stone to Director. MbA and SMM are on the same pay scale. This I know for your as I've been both. Both roles have way too much on their plates while the OOM will have very little once they remove signing. Anyway it doesn't matter since all Manager positions will be the same level. What is the next step for anyone now? When will all the cards be on the table? Because this is nerve-wracking.
I’ve never heard of the MBA being the stepping stone to being a Director. In the old days, you had to be an SM, MTM, DM, ASM (Director Equivalent) then Store Manager. In order to be a Director, you must have Merchandising experience because you must understand Workload and Process. Maybe MBA needs to be a part of your rotation for upward mobility, depending on the Region you’re in? I’ve never heard of that. Plus, the MBA pay range is less than the SMM/OOM. It makes no sense. I am as confused as everyone else. But I’ve been with this company long enough to not let anything surprise me anymore. But the only logical thing I can think of is that down the road CXM/SMM will become one since now SMM has direct reports from general selling, have to coach colleagues on credit/selling behaviors, work closing shifts and weekends. Anyone else?
Not understanding the SMM role anymore. Anyone wanting to be a Store Director is being told they have to have been an SMM first. If that role is merging with a CXM, what the he-l. After COVid, we were told the role to become a Store Director was the MBA position. Then it became SMM, now it is an OOM? Is someone playing games with internal promotions?
In our store they just open up a AST part time position and a AYS part time position a couple of weeks ago.
I really hope you're not an AST because with your writing ability you give them the perfect excuse to cut ASTs.
so does that mean AST is being cut sinze da manager job doing it now? i did notice alot of openings for managers at Macys they all bailing yo
This is all part of the Polaris Strategy with right-sizing and streamlining our operations. We must remain agile in this fast paced and accelerate our digital growth to meet customer demand.
This company is always full of surprises and I'm guessing that this summer is going to get more interesting 🤔
Talking out of yhall assess…. Assumptions are ridiculous we are only releasing information on the 17th with OOM taking AYS. None of those roles will have responded over AP
Our OOM is completely useless. I am curious to see how this is going to work and what other operational tasks will definitively fall within the scope of their responsibilities. Not that they ever lifted a finger to help with floor moves or merchandising. I doubt extra pay in this case. What other changes will their be to the CXM and SMM? Haven’t heard anything but by the looks of it, they are gearing up to combine those positions next year when CXMs learn more about Merchandising and pricing. None of this sounds good to me.
Pay change for OOM?