I’ve worked for this company for many years. Loved my job, in fact. But since they’ve become he-l-bound on implementing AI, this whole company, their company values and all the processes that used to work so well have gone straight to he-l! The new systems do not work correctly. Employees that have given so much to ensure the absolute best quality and performance for this company and our customers are put on CAPs, due to the ones making millions choosing systems that do not work, and we get the blame. These overpaid fools couldn’t do these jobs to save their greedy souls! I am so ashamed to even work here now and am looking forward to getting out.
9 replies (most recent on top)
SABOTAGE ZENERATE!!! TRICK IT, CONFUSE IT, BREAK IT!!!
@187 not for me it isn't
Even AI is reviewing our quality on calls and grading our voice and tone. Crazy!
@zt A good question. I'm sure there's a way to do it
Once many years ago in a townhall before AI, our dept complained out systems being rolled out with so many problems. The director said they don't have time to test systems before rolling them out so they have to work out problems once they are reported by employees. They are id--ts and don't care about things working right.
What stops providers from using ai in chat? They can't call but how do we stop it in chat?
Why healthcare insurance is especially vulnerable to AI hype. They implement the technology without testing for accuracy , error rate and overall compatibility to their existing systems.
1. Executives don’t understand the tech
They buy whatever AI vendors pitch because they fear competitors getting ahead.
2. Regulators can’t audit advanced algorithms
If a company says “the AI is proprietary,” oversight becomes weak.
It's ironic because the UMR side has effectively banned providers from using AI to call us while not really implementing AI systems on our end
Absolutely crazy. Just look at the stupid chatbot on UHC app. It solves nothing. Company spent billions going all in on the AI rat race. There are many good use of AI but there is no need to force. Nobody is focusing on solving problems and caring for customers and employees. It is like opening up chicken’s butt to pull more eggs faster. Burning so much capital to produce 100s of useless chatbots. I start to wonder if the so called leaders are getting kickbacks.