Thread regarding Edward Jones layoffs

@b5 but yet they want RTO. They make no sense. Lets offshore work but force people to go in the office.

@14t at least one of those projects was led and executed by a big name 3rd party consulting company with entirely offshore Indian developers. I can't speak for both but imagine it was the same for both projects.

It is clear that the ELT is grasping at straws. Retention and Growth are stagnant as our overall service level has fallen to never seen levels of FA disappointment . The promised efficiency of Salesforce and Moneyguide for branches has never arrived.

We are all living the agile worst case with broken systems and products that will never live up to the hype. If this is finding our Rich then count me out.

I survived the ER, few still crazy things i’m seeing.

Head of Data - Kevin F. - no real job experience, bringing no culture/leadership. He fired all of the good ones just so that he can keep his own job + everyone is fleeing his organization because of how bad his leadership style is. He is so good at making zero decisions.

Digital Product - bunch of pretend product owners who has no intention in helping business/financial advisors, their product strategy always misses the mark, very little people are using the product capabilities.

Digital Tech - people like Scott F. - racist, s-xist and total HR disaster managed to survive ER, i thought all of my colleagues had hopes. He is one disgusting human being where he drools on young offshore girls.

Operations/Service - Jose A. / ELT all looking for cheapest (does not guarantee quality) resource offshore so that their pockets become fatter.

Clients of EJ - transferring their balance out of EJ. There are so many reasons but main reason is, “why keep money in a place that serves legacy clients?”

I am about to take an offer to leave this place but few observations that worries friends and colleagues who will still be at EJ.

I heard Service is getting the ax. Outsourcing.

@ha This is exactly why I posted this question. This is happening all over the firm and it’s serious. And the leaders don’t know and aren’t digging into it. I still love this firm and I care immensely about our clients. I am a client, as are many family members. I am currently being sc--wed over by our new pharmacy benefits as well and can’t get access to prescriptions for my medically fragile child. I pray that leaders will see this post and respond internally to fix these egregious issues.

@b5 what?!?!?

I voluntarily left a while back (in no small part due to chronically unaddressed issues with material negative client impact). My understanding is that the work my previous area owned, which was deemed business critical and would cause reportable events if issues were not addressed in a timely manner, has all but been abandoned due to ER. It is surprising to me that there has not been any related regulatory investigation.

Most senior level GPs have sold their soul for more money. They don’t care as long as they move up and make more money. We have become everybody else.

@b6 No, well not to my knowledge. I don't work in this area but close by. I won't say more than that because I really like my job and don't want to lose it. I've thought long and hard about clients not speaking with people in Home Office, and I can't see how this will go over well. Maybe I'll be wrong.

@b5 client relations?

An area that speaks with clients has plans to outsource its work in T1. Some clients will be discussing their sensitive information with people who don't work in Home Office.