i was with the company for over 13 years and lived and breathed it until the split. I worked overtime and went out of town. I covered every call I could for my team and was the unofficial team lead for a hot minute. I spent holidays working, missing tons of kids stuff parties and the general but you already know that. i left a little over a year ago, and I'm telling you it was insane. I was on edge, constantly thinking I was missing calls and constantly checking my email, texts, and Teams at my new job. But apparently, that's not how a normal functioning company runs. i would wake up in the middle of the night thinking I heard my phone ding with a ticket, lol. It took months for me to stop doing that. The company doesn't have a healthy work ethic, they use to talk about work life balance but they give two sh--s about you or your family or your health. i gave NCR some of the best years of my life for. i regret it now.
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@10j Is this that time when the cleaning lady was married to the guy and they made her move him to a storage closet? There were vendors or customers visiting that day and they didn't want to alarm them by having an ambulance outside?
i found a job at a local uni doing IT work.
Lasted 3 years.....burnt the sh-t out me
...ptsd indeed be well friend
So, anyone want to bet if NCR dock's his pay for “sleeping on the job”?
Call center in norcross ga. Night shift. Guy has a silent heart attack. Notice after about hour he hadnt moved. Went over asked if he was okay, nothin. Ambulance comes. They say hes dead call the Coroner nothing they can do. Call the boss he said he’ll call them. He shows up said they’ll pick him early morning. Boss moves him in the chair to the corner of room, puts a sheet over him. Told us to get back to work. We had to work 6 hours with this dead guy. There were other empty rooms avil.
Me on availability. I call my boss to tell him wife in ambulance on way to hospital with apparent heart attack. And i need to call someone to take my place as i’m one my way to hospital. Him, why cant you call someone? Me, I just did and said I'm turning the phone off. She had 2 stint put in. Im surprised they didn't require proof when i came back
Same left about a year ago with less time worked. The overtime and poor treatment burned me out. Took 6 months before I could even think about working again.
This company has a bad spirit. NCT stands for Number of Closures Reported. CEs lie about the productivity, and the management is being willful blindness for the reported surreal numbers. Customer satisfaction is bad. Sooner or later, it will be another NCR. No customer recommended. Back to basics. Focus on the quality of repair not those closed calls per day. How come they can close that many calls even when we are running out of commonly used parts? It is my problem if you chose to be gullible accepting the bogus number as the fact!
I gave 23 years to NCR only to be RIF in a 4 minute teams call, trained on everything, making good money, doing anything I was asked to do and doing it well, could have done many other roles, yet was offered nothing, after giving them years of on call and going above and beyond, in 4 minutes I was terminated.
Gotta love this Company, Atleos or Voyix, it’s still polluted with the same management.
Cienna, att, Cisco, Nvidia. One of those will get you if you run networking call. One guy here already chosen to retire earlier. Local management loaded him up with all available system calls. It is also the management fault. Trained no one to take over. See when they will lose those contracts because of rookies not performing well in calls.
Who told you we have cc and dd down that often? Noc is in house now. We work with Walmart help desk directly. Labor only. Even better we got those stupid downpos call for pinpad irruptions. Register offline. Drop and go for ez overtime depending on your luck
So glad I was sent to Atleos during the split. Work/life balance has improved due to no late night Walmart controller down calls and overnight installs.
As a previous generalist it was he-l, nights, holidays, weekends, way too much on call and running around.
Totally understand the frustrations of working at NCR, from what I’ve heard the Voyix side is just terrible to work for due to staffing and all hours calls.
NCR relied on ( on call ) to cheap out on staffing. The amount of time people give this company over their family is unfortunate.
That’s crazy so we’re did you find a job I just power my phone down after hours power on until next work day
Part of my experience is similar to yours but I refused to let my job interfere too much with life at home, especially during the time I had to run network calls on top of my regular calls that was the worst time. I know what you're saying about constantly checking the phone for emails, Teams messages and calls. Voyix is toxic environment and I am determined to move on. Good thing you moved on Dirk it is amazing how different it can be out there with a better company environment that doesn’t try to su-k the life out of you. If you or me passed away tomorrow, NCR would replace us within days. I hope that doesn’t happen of course. Wishing you well hopefully I’ll be somewhere else soon