Upper management slowly starting to leave and small layoffs happening by not letting employees return to work.

I was a store manager/training manager for 11 years at hot topic...left about a year ago. I left making $18 an hour for a job that I now make $12 an hour. It started to become an extremely stressful environment and less and less rewarding. Benefits... — read more 

But people can be more customer service oriented. Nothing more to add.

I work at hot topics and i got to say its actually a great place to work, good pay, good hours and mutual respect between coworkers. As long as your a good worker you have nothing to worry about.