Rent a center has shifted its collection processes for the worst. How you ask? They have taken the attitude that it's better to get something other than nothing at all. Here is an example, customer gets a brand new 85"tv. Makes a $10 online transaction and comes due. Never pays, never communicates with the store. Now the customer is 40 days past due. They are sent an email or text, apologizing for us bothering them ,but wanting to help them. The company then offers a payout settlement of $300 , for a brand new $1000 TV mind you. Customer takes the deal , and can reapply and do it all over again. Now think of that on a scale company wide. Why has profit dropped off, why are collections higher year over year? That process right there. And don't think for a minute that customers don't encourage others to follow this process. Get a brand new ps5 for $150!!!
All the while store staff stays till 8pm everyday trying to hit collection numbers that are now impossible to hit. Thanks to the ivory tower think tank!
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