Got word from friends who still work there, that they've been sending out a manager to India. He's been twice now for extended periods. What does this mean? That call center in Colorado will be shuttered sooner rather than later so that they can pay an Indian 4 bucks an hour, without benefits or taxes
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Dont blame Bob. I used to work at Jamba Juice in Honolulu and there was this Japanese tourist who would come every morning after workout and have a carrot juice. We had to as for his name (policy) and he's calmly spell out his name Yasushiro. The spelling would take a while, but we'd always get his name. On the fourth day he got fed up with the process and responded to our name question very simple: BOB. That's kind of how it works. Make it simple.
This is for my friend below in Finance - you nailed it! Corporate Express valued their employees and genuinely cared about their well being. The Great Satan. Again, nailed it!! Thanks you made my evening...every dog has their day and it's coming. ;)
I worked in IS and Finance at Corporate Express and Staples. The "Great Satan" reference below is perfect. I loathe Staples, they are an organization who absolutely see humans as a resource to demand crazy hours, use up, and discard without the slightest regard for their contributions over the years. I'm concerned for my friends left behind, but enjoy the thought of the "Leadership" team who believed themselves untouchable and unstoppable. You're damn fools and to believe that one size fits all with your b2b customers is ridiculous. You are no Corporate Express and you had no business buying that once great company. I'm only sad that the reporting manager in CO left to not receive the kick in the ass she deserves. Humility will come for all those smug, arrogant, barely human A-holes. Thank you
Not all Indians, some are all right... It is the ones that answer phones for American companies that call themselves (or are told to call themselves) American names, but with a thick accent that can be very hard to understand. Especially the ones that are following a flow chart and insist on starting trouble shooting from frame one when you have already tried several of their proposed "fixes" with another Indian.
The CPU is shot, just send another register, I am not going to sit here and change out the monitor, the printer and all the cables for a register that does not even boot.
Why do you hate us Indians? Facts please.
This company is a sinking ship. Get out while you can. It is almost comical how the stores run lately. Pallets and pallets of merchandise sitting on the receiving bays because there is no staff to put it out. Customers calling to check on PCs that have been in for over a week and when checked in the system "Service not started" comes up - no work done on it. Stores with no GMs being run by 2 assistants for months because they can't find anyone to take the GM job. These are NOT isolated incidents, this is the majority.
I work in Pricing (Bids). Cross referencing of competitive data is done by an overseas company called UGAM based in India. The thought process behind this is that to will make ours jobs easier. More like invisible. I see it being a matter of time before my job and others in the department are gone. Unfortunately I am part of the majority in this thinking.
It's the CEC (the main call center for Corporate Express, before the great Satan did a hostile buyout of the company). So all of your B2B customers will have to talk to someone that sits in India. Instead of being able to talk face to face with upper level management about an issue, things will be shuffled under the rug, as these guys don't give a damn. Sad, because CE was a great company who treated their customers and employees with respect.
Take a look around. Everything is failing! Anyone with any knowledge or talent is already gone or looking for their out. It is worse in the stores than anyone can imagine.
It is bad enough when we have to deal with Indians named "Bob" when we call IS support. If we have to deal with them for Cross Channel or Rewards support it will be worse. Also, we will have to hear the customers bitch about it when they call the stores for help that we can not provide, because they can't understand the Indian from the call center.