What else is being added to your plate these days, it looks that the expectations keep going up and compensation, career prospects and benefits down. Just my two very modest cents.
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Cheers 20749 and good luck in the future. You are right on so many points.
All those initiatives and tasks coming done from corporate with out payroll to support them is the surest way to make sure stores go off track and not do the basics. All those initiatives are the offspring of employees in Framingham desperately attempting to prove their value and avoid layoffs, with no thoughts on how they will actually play out in stores.
They want customer service to be the #1 priority - that is fine, but with finite resources stores can not help customers properly and get an endless amount of tasks complete.
An Open Letter To Staples:
Dear Staples,
I am extremely disappointed in you as a company and in what you have forsaken in potential. Every day, as if guided by a bankruptcy expert, you execute the poorest strategy in the ugliest way. Warehouses are cluttered to the brim, overheads are mismanaged, BTS promo isn’t set or filled, stores are dirty and unwelcoming, and our customer service is more oriented to pen rate that experience. We are berated tirelessly with new initiatives seemingly invented by someone with an MBA in Zoo operations (Since there is so little practical opportunity for implementation within the stores). Upper management whines and cries through obtrusive and ceaseless emails and group texts. I will remain anonymous in this post, but this week I will quit, I am blessed with finances that are permissive of such a choice, but I will go because of how unsupported me and my store are. I have never managed such a mess before and never will again, it horrifies me to have my name on this project. Additionally, you would do well to remember that you get out what you put in, your stores are unsafe, out of date, dirty, and resource-less, so naturally sales are in a slump, comps are poor, and the business is starting to fold back on itself like an obese person trying to sit up in the sand. I just needed to say all this, because the company ought to know how pathetically poor it really is. I really do hope they close. I laugh at the thought of all 1.5 million members of the NEA boycotting us.
P.S. Never ask someone to work harder for you for a 10 cent raise when the execs get paid 500,000 in bonuses for NOT MEETING CRITICAL BONUS REQUIREMENTS.
Soon to be ex employee,
Nearly everyone under your employ.
Did that!! Walked out the Monday before Black Friday and left the Dm screaming on the phone! Never regret what you knew was the right thing to do when you did it! Staples did it to themselves. What a tragedy and sad situation they've created. I saw 8 G.M.'s leave in 9 months. Glad it's all behind me.
Who dreams of handing their keys to a cashier, walking out and never going back? Sounds amazing especially when your DM is freaking out about this and that.
The only advancement opportunity I want/need from Staples is one at another company with a better job! Staples is a fiscal glutton so gorged on regurgitated craps its become what it eats and whines incessantly about the lack thereof.
Everyday I check cnnmoney hoping Staples will have announced bankruptcy or the closure of my store. Being a GM for Staples is a tacky nightmare.
Raises not even equal to CoL adjustment, no bonuses for two years now.
Workload is beyond reasonable. Closing stores mean very little advancement potential. All this doom and gloom talk from corp about tighting belts and making more happen with less, yet Ron and Co making more than ever.
You pretty much hit the nail on the head. They want more mobile phones sold than when there was a dedicated mobile consultant. Total support actually makes things easier to sell compared to the other "bundled" offers. Square Trade is somewhat easier to sell over the old plans.
Matrix is a remote connection to a tech hub in Kentucky where a Matrix "agent" works on the PC rather than in store tech. They want 100% adoption rate but they do not allow for PCs that do not boot or have network problems. They do not understand there is no way to perform some service over Matrix then they yell and scream at the techs for not being 100% compliant. Then there are the problems where an "agent" claims they did all the work but did not. There are still viruses or they did not back up all the customers data, etc.
The day time people are expected to walk around and help customers all day, while the closer is expected to get all tasks done by 1/2 hour after store closing.