I really hate your products and pricing - CA products are buggy as hell and your pricing is super expensive. I would not be surprised if you were to close the shop because everyone I talk to about you says the same. People are just unhappy customers.
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I used to work there and got laid off. Yes, the products are buggy. Often, in the rush to put out new functionality, they break other things that don't even seem related. Makes you wonder if they do any regression testing at all.