from Seekingalpha.com ....RJF management answering question regarding operational support with presentation of Q3 data:
Alexander Blostein - Goldman Sachs Group Inc., Research Division
So I appreciate your extra color on, I guess, the expenses and it sounds like you guys continue to run with still fairly elevated level of support. I understand it might be difficult, but any way to size this for us, and I know you said that it's still going to be probably a few quarters until you start to phase some of that support level out. But I think it'd just be helpful to understand the magnitude of the drag (ph) this to still create (ph) on the earning stream?
Paul Christopher Reilly - Chief Executive Officer, Director and Member of Special Committee
Well, I think, the technology is certainly running much higher. I think you'll see an improvement in that over the next few quarters. In terms of the operational support, it will remain elevated for a period of time yet. And what will be the indicator for us is just call volume in the call centers. As long as people have issues and are learning the systems, we'll continue to stay elevated. And as that comes down, and we're also going through a number of technology projects to streamline our interfaces between the branch and home office. As those come online, I think we'll be able to get those more in line. But I think those will stay higher through this coming year on the operational support side, where I think you'll see the technology cost come down some in the next quarter -- next couple of quarters.