Really 11pairs? And where was your team for her to actually get 11 pairs of denim? And don't talk about hours and staffing, I've got one of the toughest, hood, nasty malls out there with 218 payroll and over 7,000 traffic counts a week and I still had a very low shrink even with the new way of reporting it. It's about awareness, commit ability, and mind set. There are shoplifters EVERYWHERE! Go work at a school, doctors office or for the city if you can't deal with "refund" customers. You are all sad excuses for sure!
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