I could not agree more with the comment from "Looking for Legacy GENBAND" on bringing that guy back. He took ownership and made things happen even when his team should not but he was all about getting it done and keeping us happy. The CEO definitely needs to take a step back and look at the invisible Customer Service Mgmt team he has in place at the director level up. The VP is in Ottawa and from talking with other customers he is a joke, Casper the Ghost.
There are no replies in this thread yet. Be the first to post a reply below: