Curious to know if tru/legit client retention numbers are available publicly. Not the spun numbers that Carlos and company claim are real.
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Totally agree with the prior post that the products buggy and rarely fixed. Fixing problems are low on the priority list unless something is an absolute show stopper. I was doing app development (30 years) before taking the retirement package. Wasn't always that way but at some point, general perception became there is a bigger feather in your cap if you can release something new, rather than fix something that's already in production. And forget about really improving a product. There are no accolades to be had for fixing problems or working on the 'old' product. Even if it was just released a year ago. So the bugs just keep piling up.
The true retention data and why clients may have left is something kept very close. Competition would love to know exactly where the deficiencies are. Too bad ADP management doesn't think like a competitor.
Client retention numbers will never be made public. Clients have left for a variety of reasons and will never come back. ADPs products are broken and rather than working to fix them, the clients have been told to move to another product (which are even more 'broken' in some cases). Upper management will never be honest about this.