SAP unfortunately has still not figured out how to get user experience right. Usability is #1 issue customers are facing. Still there is no major investment in UX. I have heard designers even have to struggle to get right and latest design tools. Unbelievable!
Exactly this. Until this issue is resolved, we can expect to see the company fall further and more people get laid off to compensate. This is the key issue - and nobody seems to get that.