It appears the company is intentionally making poor management decisions by firing knowledgeable, hard working employees while allowing agents to sit at home making money and not working. One worker logs in to West and works at a store atawhile the same time while supposedly working for West. I am sure other at home agents do the same. I wouldn't be at all surprised if they file bankruptcy any day.
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I guess kudos to them, sticking it to the man.
I am aware of one such "worker". There are many of us working to get out. This company will never be what it was.
Beating a dead horse