It was a major blunder for ADP to try to replace its tried and true workforce with cheap and inexperienced labor. Now they are paying the price with having to increase wages to try to get the inexperienced, unreliable, and disaffected talent to stay. They will have to rebuild what they destroyed and it won't be easy. Meanwhile, they have lost more credibility with their clients and other stakeholders. What ineptitude!
Couldn’t agree more with @XpoInVy-Ewwv . Good post