Just read this on another board, looks like Lord and Taylor laid off another 30 ASMs (Operations) this month. Seems they are handing over all Assistant Store Manager’s work to hourly. Can’t say I’m surprised. Don’t know which locations affected. Does anybody have more info?
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Update, just spoke to DPT, most were placed in new departments where they don’t know the merchandise. How will this help sales? Rumor that another manager and 5 full timers will be cut in March. They will bring a lower paid manager in. This will occur at several stores. Money over experience. I hope they give them a warring and don’t have to deal with the slap in the face.
Eric still nasty, unless you are his cosmetic pet. No engagement with associates or customers. 30.00 self serve brunch that’s not fresh- joke.
To full timers and remaining long term manager start looking for new jobs now. It’s only a matter of time. Good Luck
Lord and Taylor Ridgewood situation is identical to Lord and taylor Stamford state of affairs. Go figure what is the objective of new owners...
A lot of comments about the Ridgewood store. It is a mere shell of what it once was. No familiar faces left just unhappy associates and miserable managers. For Gods sakes just close already!
I am a former L&T employee from a few years back. I decided to go into the Ridgewood store yesterday for old times sake. First off there is absolutely no one working there. I was horrified by the lack of selection to chose from . I would have done better at TJ Max across the parking lot. All the employees looked miserable . Can’t say I blame them. The company certainly has gone down hill quickly in the last few years. Sad to say this building will probably not exist in the near future.
It’s such a shame how a once great department store has basically turned into a free for all run by incompetent management So sad to see such dedicated people let go ;some just based on their salaries. That was clearly evident ! It’s only a matter of time now until the stores close and L&T is just a distant memory of what was.
It’s a shame that years ago L&T Was a great place to work. Gone are those days. Richard Baker must have pulled some magic trick to get Le Tote to purchase and think that L&T could be profitable again ! Bakers ultimate goal will come to fruition soon enough when he sells ALL the real estate. For those that are left working there at this point please realize there is NO hope and do yourself a favor and get the hell out
Stamford store cut off almost 50% of employees 3 days ago (February. 2020).
Lord and Taylor is doomed. There is No saving it at this point ! Director of stores is running it right down the toilet.
Lord & Taylor Ridgewood, February 2020
After laying off close to 60 employees this week, the remaining associates are being moved to different selling areas. As of Saturday evening, February 15, not all associates have been told which areas to report to this coming Monday and what their schedules are. Poor planning and short-sightedness to not inform staff! Also paints a clear portrait of store management style to disregard requisite details required to run a store. Ahem, not holding rallies to keep ALL staff informed or encouraging staff to call MODs for daily store goals, making closing announcements 30 minutes prior to closing to push all customers out the door earlier than necessary, telling associates that individual sales figures don’t matter, etc.
Moving staff around like chess pieces on a board is part of management’s plan to refresh the store by reinvigorating associates and ASMs, but it’s a just a sleight of hand trick to show some attempt at improvement and to shift blame. Associates and ASMs are not to blame for tanking sales. If the new store manager stopped being curt with associates and stopped threatening people with firing them as retaliation for speaking up for ONE day, maybe people would tell him the real causes. Aside from being unconcerned with running a store, the causes are the lack of management’s interest or know-how to drive new business into the store, the lack of interesting merchandise, and the corporate’s lack of expertise in running the L&T internet store. Also their continued, awkwardly stiff use of social media is not reaching millennials.
To add to the above, every complaint about this retailer on the BBB site is for their online business. People complain that it takes FOURTEEN days for an online credit from a return to post to their credit account. Reading that, people understandably walk in droves with online returns to the store so their returns post to their credit account this year, not next. That ultimately hurts store business. Another thing is running the online store as a separate, competing business from actual stores. That hurts the actual stores. Also it would help if their online store had a fit guide similar to Nordstrom’s that tell you if something runs big and a customer needs to size down, etc! Another nice feature is a clip of a sales associate with style ideas. The internet store is a way to fill in when the store is closed or if the customer lives far from a store. The internet store can really be crafted to a tool to drive customers into stores a la Target’s site.
Also there are some things that .com can’t do that Ridgewood and other stores can excel. Ridgewood should not try to be the cheapest option, like those $3 clearance shirts that we have. Dot.com can’t replicate the people working at Ridgewood, our relationships with customers that trust us to give opinions or to talk about why they need to make a certain purchase. Selling is not just about the transfer of money. There is a real lead up to that, and it’s overlooked at Ridgewood when thinking about sales growth.
Ridgewood is completely demoralized by this recent scorched earth way of handling things. Sales were low for months and there was no action taken by management to diagnose the causes earlier and try to turn things around. There seems to be a real drive to close its doors for good.
Lord and Taylor Ridgewood February 2020
Visual fired
Three long term department managers fired.
New store manager didn’t even Have the courtesy to do it himself, he had another store manager coming. Associate firing next. New Store manager barely works 30 hours a week. If he wants to save store he needs to put Some hours in and come up with new ideas, or just ask associates for ideas
visual and alterations were cut in low performing stores and all ft associates to 35 from 38-40. that is company wide.
I know in N.J. ours got the ax. They just cut our hours.