This new coupon system is making it so hard to actually take care of the customer the way they supposedly want us to. Taking away the mfr coupon button is beyond stupid. Now we are supposed to apply the coupon amount by price modifying the item. For instance, I had a specific problem the other day.
— if a coupon doesn’t apply so for example $ 4 off $18 hair care and you have to price modify an item for the coupon amount, and that item has spend $15 get 3 ECB, the extra buck won’t print because u didn’t spend the $10 cuz u price modified for the coupon
— a woman bought vitamins buy one get one free but her mfr coupon wouldn’t apply to it for some reason even though it was valid. I had to price modify the first vitamin for 4 dollars off to apply the coupon amount then had to modify the second vitamin for 0. So much extra work!!!
I’ll pretty sure some people in a corporate office somewhere came up with this and have never actually worked the register trying to help non English speaking couponers while trying to maintain an friendly and caring demeanor while being so frustrated you could scream!!