Automotive and Industrial will survive and they will break off AF very soon. PPG Paints has no model or direction. Every major market is acting independently still trying to find out what works best for them. Closing stores in an underdeveloped market in Chicago, to over saturating locations in the Dallas market is mind blowing.
Micromanaging from pricing and store operations to the point where the talent (not much left) have gone numb. The people who have experienced the 08’ restructure and still employed are hanging on to dear life because they fear that they cannot find another job because of their age. PPG knows this and modifies their compensation every two years. New blood coming out of college figure it out within a year or two and leave.
The competition (SW) doesn’t even respect PPG, that’s a serious problem. When they loose a customer they know they will be back and when they do they will pay a premium for basic customer support such as, in stock paint, store locations, hours, specfiied products and new innovations.
PPG “had” team members who would jump through flaming hoops to please there customers just to make a sale. SW has the support model where the customer would rather pay more for convience and knowing the customer service and sales knowledge was inferior to PPG.
If management in Cranberry doesn’t understand this or too naïve it’s pretty sad.
The best model was the Porter Paint model, they had the most loyal customers great formulations in their paints and had a higher internal cost and they got the price per gallon.
Good luck to the people who are still hanging on the end is unfortunately near.
A very good post by @XgZseBK-Joag . This couldn’t be more true