Students: for starters I am sorry you were screwed I was as well (as an employee)
Here goes:
I worked in admissions and finance for AU (online-Pittsburgh) when I was hired I was told I would be placing students in programs AND ALWAYS DO WHAT IS BEST FOR STUDENT SUCCESS. I did, in admissions I would be the rep who if I felt you were not a fit or couldn't cut it I would tell you (for your sake and not to get in mounds of debt and to be honest, most students we pushed through are not college material, sorry it's the truth though.) I also took the time to quickly google search for other schools in students area that might be a better fit and just send them the results - of course my manager didn't like that and we constantly butted heads about this.
When I jumped to finance, it was the same deal, DO WHAT PUTS STUDENT IN BEST FINANCIAL POSITION. I did, my manager would try to have me make students make payments to lower balances. Well guess what, if I saw you were eligible for the Student Success Grant or any other Grant offered by AU, I gave it to you to either wipe out said balance or reduce it as much as possible. Again something they didn't like.
Sorry for the long post but I did just want to say that there were some honestly good people working for this dumpster fire to help the students out. Good luck, and God speed to all