Just informed that HWSE is overstaffed?! How can that be when we lay-off every year (for years in a row) and do not back fill? Some HWSE clients have been moved to the COE...a COE that is not trained on service engine, most didn’t even have access to the system when clients transitioned. Therefore unable to support the clients. That change however, would open up a few HCM’s, but definitely still not overstaffed. Management claims HCMs will transition to Vantage-but reading in between the lines, I’d say another group of layoffs are coming disguised as a realignment. Preparations are being made so hold on everyone, the roller coaster is on the move!
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I can't see how ADP has "strategically placed expertise" within the company. Working for this company for several decades, I saw that ADP is a reactive company and not a proactive one. They fight fires rather than work on preventing them.
The so-called Client Relationship Managers are not strategically placed experts but are there to let the clients vent at them and to do damage control. They don't have the experience or training to help the clients. They have to organize "fire fighting brigades" to deal with escalations and disasters as they come up. People with any semblance of experience in the latest disaster are grabbed and thrown at the problem even though these people have other commitments to meet.
This reactive approach and improper stewardship is resulting in dissatisfied and angry clients, who are incredulous at the inept and inexperienced associates that are trying to help them, resulting in client retention problems and lost revenue.
As for cheap labor and "everyone started at the bottom", the wages and salaries that are paid nowadays by ADP is extremely low compared to just a few years ago. You get what you pay for. Nowadays it is uncommitted workers with motivational problems since the salaries are so low. These workers have no incentive to do well or even stay with ADP, so they leave for greener pastures where the work is easier and the pay is higher. Amazing ineptitude shown by the ADP management team in creating and fostering this kind of environment!
@X0icLA6-1dkg - business-wise, a dissatisfied client limits revenue, which is why ADP is in business. There may not have excess of expertise, but I bet they strategically placed expertise throughout company to handle any escalations when they arise, ie. Client Relationship Ambassadors. Good business sense. Cheap labor? Everyone started somewhere (botttom)? Not everyone came (or remains) at ADP as experts. No chance!
Unfortunately, ADP is myopic across business units and from what I have seen it is difficult to transfer across to different ones. The greater the value one can bring to ADP, the more expensive that person is. The value to ADP is to hire someone inexperienced and cheap to save on labor costs. How did knowing the product help the experienced, well paid associates? They added a lot of value but the company had to pay for this talent. Despite their knowledge, they were laid off. So much for "adding value". Cheapness is in. Product knowledge, expertise, and adding value is out.
Many BU's. Many products and veins within ADP. Keep your SKILL-set (notice I didn't just say education) sharp. Real experience and best judgment is really what pleases the clients and returns their confidence in ADP. eVALUate your real VALUE. Know what you have to work with, effectively.
Unreal. It is a crazy insane ride for sure.