My experience was that there were good managers, some whose hands were tied by upper management, and some that were clueless which were typically those hired from outside of ADP. It is a well known fact within the company that promotions are more about who you know rather than what you know. Upper management is rather clueless about what happens on the front lines where employees truly KNOW ADP's clients and work directly with them. ADP is a customer service company, not a technology company. Carlos doesn't know that. Can someone please tell him?
Reposted this from @VZO657R-hhdw