Anthony of Hoboken, NJ Verified Reviewer
Original review: Nov. 14, 2018
I have had Optimum cable for many years. I've never been happy with the service, but that is the only provider in my apartment building. I upgraded to Altice One, hoping it would be better. It is much much worse! DO NOT USE it if you don't have to. The hardware (box and remote) should never have passed beta testing. I feel like we poor s---ers are the beta testers. It loses connection weekly, the box has to be reset all the time. The response time is slow moving from menu to menu and every few days the DVR doesn't play back at all. It can take me 5 minutes just to start a recording WHEN it does work. This equipment never should have been released. But as Optimum goes - they think of their customers last. We paid huge bills and when we don't get service, we still pay!! Can't wait until Verizon overtakes them. Fios is 100 times better. Can't wait to see Optimum file for bankruptcy.