So when Carlos tried to spin the stock performance under his watch since he took over as CEO, it was a sham. If you look just in the past 2.5 weeks the stock has dropped significantly. Today, for example, almost everything is up, but ADP is s---ing wind - AGAIN! Are his lies starting to hit the street? Regardless, he has overstayed his usefulness to ADP. Time to kick him to the curb - just like he has done to thousands of employees so far and more to follow. I say it is time for revolt as his "performance" as CEO is pretty awful in all truth.
8 replies (most recent on top)
I couldn't agree more, it's is PAST time for Carlos to be FIRED, gone, eliminated! He has driven this company into the dirt, hurt thousands and thousands of people, and profited on the backs of so many hard working Americans. The stock does indeed seem to be in almost free fall. And no, it is NOT the entire market, ADP is magnified in it's drop due to the lies and misleading market information they have been pushing out.
It is time for us all to call for Carlos to be removed.
Whole market....I doubt it, bad management is bad management....!!! Don't let the door hit ya where the good lord split ya. Carlos.
The web based self serve information that you present is true and valid. But what does ADP do in the meantime? They are not there yet and have to rely on their associates to continue to provide service to their clients.
If self serve web based services is the goal of ADP, then they made a major blunder in getting rid of their experienced personnel before they could implement the self serve. They should have kept their experienced workers, then switched over when they were ready and then terminated their personnel. Now they have interim low cost workers based either onshore or offshore that are also going to be eliminated when the self serve systems come up. Meanwhile, the current client service is shoddy and is damaging ADP's reputation. A badly executed transition plan.
But if ADP didn't plan to originally transition to self serve, this may be one way to save themselves. If so, then the current low cost onshore or offshore employees are still going to be let go.
The recent trend has been to switch over to web based self serve payroll services with far less customer facing employees, and they get way higher customer satisfaction ratings than ADP. ADP can read these independent studies just as well as our customers.
What knowledge base to preserve? Are you kidding? That's the company's brains and the ability to do the day to day work.
Of course ADP's clients want their payroll and benefits handled as cheaply as possible so that savings could be passed on to them. But Payroll is complex and there is a lot of customer service required to help the clients. In case you haven't heard, but the newer ADP employees are struggling to help the clients because most of the experienced employees have been let go in order to save on labor costs. So the knowledge base has eroded to where the clients aren't being serviced properly. Clients are being enraged by this, and they do want to hear more than a peep from ADP employees who are supposed to be helping them.
Not being concerned with ADP's knowledge base is not understanding what ADP does and what services it provides. You can't set everything on automatic and let the clients do their own payrolls without any assistance from ADP.
Saving on labor costs is fine, but not at the expense of providing shoddy, disorganized, and disinterested service.
Truthfully, what knowledgebase does ADP have to preserve? Customers want ADP to admin benefits and payroll as cheaply as possible with a minimum of fuss, and not hear a peep from them otherwise. If that's from an Indian team making $0.10 an hour, with the cost savings passed along, so much the better as far as they're concerned.
Perhaps it is the whole market, but that does not hide the fact that Carlos Rodriguez has failed as ADP's CEO by making strange decisions in voluntarily destroying his company's knowledge base in an incompetent attempt to save on labor costs.
It's the whole market, not just ADP