Has anyone heard any news about plans after acquisition for the Customer Success/Customer Experience teams? There are contracts for many accounts that are covered by these managers.
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I have worked with customer success a couple of times at my clients. Frankly, this would be not a function we need if the products and processes in CA would simply work better. One of my customers told me "why should I invest in customer success just for the reason that things (support, escalations, etc.) simply work as expected?!". Most of the customers anyway don't really pay for customer success people. They are often part of MF renewal packages or bigger deals.
"For broadcom employees all these divisions or work is never heard of .."
That's because you're a hardware company, knucklehead.
And since you're in the know, do you guys have QA? Big fan of your companies' work with the Broadpwn vulnerability. Jeez...
HT doesn't do small accounts; see what happened to BRCM classic's IoT bu--lots of small accounts, thus no interest.
Some of you (apparently) Broadcom folks are clueless. "Why does our company need X?" What you don't realize is that with this acquisition, Broadcom is no longer just a hardware company. They're now also a software company, and they're going to have to start acting like one or they're going to lose a lot of money.
Customer experience for a mainframe company seriously guys.. better start looking for jobs..
For broadcom employees all these divisions or work is never heard of ..
Ca education seriously?
Tech support teams ?!!
And now I see customer experience gawd!!
Sorry but I don't this k all these will survive
If any of you have embedded system/driver Dev/firmware dev exp
With some domain knowledge on
Bluetooth/WiFi protocols
Storage/ microcontrollers
Power management on IC
Pre and Post silicon verification/validation
try internal mobility.
Customer success, what a joke. Just a hired smooth talker because ITC introduces 6 bugs trying to fix a single issue
Probably not. Hock only wants to focus on the top 500-700 accounts and the barebones team that he wants to support them. Unlikely that Customer Success will be retained
Broadcom will exit them... They do not fit into hick tan a plan. Just to let you guys know he was will to shut and sell Qualcomm and the us got had to intervene. Imagine what he can do with CA
Are those contracts for named people or just with CA in general? Broadcom could legally exit them after acquisition, or maintain them until they are sold with the products they don’t want