We can understand u useless hardware fellow
4 replies (most recent on top)
Ca folks please visit the ca page. Hock tan has made a blunder by mixing two different industries
The Broadcom model of business is very much different than CA so the question is not relevant here.
We don't have anything close to tech support except ITsupport for our internal employees
We make ICs that are real products.if there are any flaws there are customer teams that debug issues usually takes weeks and then segregate it to a particular module and then it is redirected to the corresponding r&d team to improve it in the next product. If it's a major flaw the firmware teams provide quick fixes. And. New firmware is released.
It's in house when the wireless charging controller or the display controller if the iPhone has issue they call Broadcom customer support 🤣🤣🤣
When there are use es with WiFi or Bluetooth the customers call the results support in Bangalore saying chip is faulty , we then wirelessly connect a jtag debugger and then check for issues. The. Realise there is a design flas. We then call tsmc and their tech support they then change the design
So all in house 🤪🤪
Want tech support ?! Dude this is a semiconductor company not a services company to give tech support 🤦🏻♂️
There are teams for level 1 and level 2 but it's not tech support these teams debug issues