We have support orgs and they are within BUs who needs them.
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Hock tan has made a blunder by mixing two different industries
The Broadcom model of business is very much different than CA so the question is not relevant here.
We don't have anything close to tech support except ITsupport for our internal employees for outlook issues to setting up vnc etc.. all these are outsourced.
We make ICs that are real products.if there are any flaws there are customer teams that debug issues usually takes weeks and then segregate it to a particular module and then it is redirected to the corresponding r&d team to improve it in the next product. If it's a major flaw the firmware teams provide quick fixes. And. New firmware is released.