Well, here it is folks, IBM is on the verge of losing the Walgreens contract due to mismanagement of field support staff, just a few week shy of the 1 year anniversary of the contract. IBM will be forced to "find" a replacement field service for Walgreens. Who knows what will happen to the current IBM-Former Walgreens workers at IBM, either they will stay with IBM and be the "unwanted-Soon to be laidoff group" or go else ware ( preferably not back to Walgreens, since they were the schmucks that felt that they didn't need them to begin with ) but it doesn't look good either way. Sorry guys, should have gotten out while the getting was good!
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Funny How all this came to fruition, IBM sold what Walgreens techs that were left to Toshiba. Toshiba then cut out who they didn't want (not like they know who they had to begin with) and then promoted the most worthless people to be managers and directors...I gave it 2 years and now I realize it is the same song and dance...I am about ready to leave this mess and start elsewhere as it is another $hitshow like before, getting tired of being the only tech covering god knows how many stores and with no assistance from management and my cries for help falling on deaf ears...Sc--w you all from the top down that started this whole mess back in 2018. You guys are the ones that should have been removed from the equation long ago and left DTR alone!
I worked for Rite Aid pharmacy, for 10 years, and know I don't. They followed the stupid trend, and out sourced. I say stupid, cause you have to keep the most critical part of your operations in house, cause once it leaves out of your hands, you loose control. They let us go, and acquired a company called HCL Technologies from India, and they work in tandem with a a American company called Essential. I wish Rite aid the best, but I don't think it's going to work out. So I started looking, and found Toshiba, at this point I don't know what the future brings, but I what I can say to everyone is keep learning, keep relevant, and up to date on your skills, and you're be fine, we're part of an industry that is in demand. I've read the comments about the guy @VfQvhNa-1mvyi, that didn't get paid, I would take the company to small claims court. Take care everyone, and God bless.
I’m glad I got out right before the wag /ibm transition. Turned down ibm’s offer as a matter of fact. I knew this was not going to be sustainable with ibm running the show. Wag had it made with their loyal and knowledgeable in house service crew but they got greedy. I wish the best for my ex coworkers, and insist they shop at cvs.
PS this work was done in October.
I did 4 late-night rite aid conversions for IBM/Walgreen's through the workmarket platform and they still haven't paid me. They aren't paying freelancers. Anyone with details or updates, similar experiences, pls post.
To many managers at IBM and no structured plans for resolving the failed contract. Their appetite was to big and employees lose. Be an autonomous company that still outsources. That's the reason you still fail. Apply somewhere else.
I was notified in late August that I will be part of a "Reduction in force." Not sure how many other ex Walgreen employees working for IBM will be a part of this.
IBM totally mishandled the field support staff. They gave them strict time limits, how long they could be in a store (sometimes four minutes), they charged double what Walgreens Field Support charged the stores, they took much longer to respond for both critical and non-critical tickets, and they resolved tickets claiming problems were fixed that were not. so the store had to open another ticket and which then was routed to Service Desk, who then assigned the new ticket back to IBM. They also cut the number of Tech Support employees supporting a system, and moved the ones they removed from Walgreen support to other areas. IBM promised all Field Support employees that they would have a job for a year from last October. When the contract is lost, I wonder what will happen to the former Walgreen Field Support employees - will IBM keep them or let them go?