The #1 reason Opsgenie is chosen by companies when evaluated against PagerDuty is the integrations, especially the bi-directional ServiceNow integration. Additionally, the ability to notify 'next user' or 'previous user' in an escalation policy allows team admins to house on-call rotations in 1 schedule instead of creating a bunch of schedules in PagerDuty.
Also, Opsgenie's Incident Command Center and Incident Response Orchestration allows companies to not only notify the right IT personnel and allow them to collaborate, but also keep business stakeholders up to date with 'stakeholder' notifications.
Here is a case study about EBSCO Industries who chose to pump the brakes on PagerDuty at the last minute and ultimately chose to look into and partner with Opsgenie:
https://www.opsgenie.com/case-study/ebsco
And a webinar, "Getting the Most out of ServiceNow & Opsgenie Together":
https://www.opsgenie.com/webinars/getting-the-most-out-of-servicenow-opsgenie-together
Do you have 15 minutes to discuss further tomorrow?
Best Regards,
CHRIS HOGAN
OpsGenie Enterprise Advocate
239 Causeway St.
Boston, MA 02114
Mobile: +1 781-831-3772
http://www.atlassian.com
http://www.opsgenie.com