I know of a store that makes the numbers and was in the top 50 in the company for customer service and the store is being closed! Their building needs repairs done, expensive repairs and their lease is due to expire... So the store is closing!!! Make sense? Nope! Had the store been properly been maintained over the years the repairs would not be so costly! But instead they just used "band aids" to fix the building issues! They do expect the customers to migrate to the other local stores, but the customers are willing to shop at Walmart and Target for their needs instead of continuing to give Staples their business! The company pushes their associates to provide good customer service, but where and when does the big shots provide good customer service and makes sure that the customers are "extremely satisfied"? This is not it!
Originally posted by @U6vSTUK-bxzy.