here is the business journal article - it's not accessible any more
conduent, federal way, seattle --
Source: https://www.bizjournals.com/seattle/news/2018/06/04/xerox-spinoff-conduent-federal-way-layoffs.html
By Jim Hammerand – Managing Editor, Puget Sound Business Journal - Jun 4, 2018, 10:45am PDT
Two years after a hiring spree in Federal Way, Xerox spinoff Conduent Inc. says it will eliminate 304 jobs starting July 31.
The Washington State Employment Security Department listed the permanent layoffs as part of a closure, but did not release more details from the mass layoff notification, such as job titles or the reason for the closure.
Florham Park, New Jersey-based Conduent could not be reached for more information. It cited "a change in business conditions" for a recent round of layoffs in North Carolina.
The business processing outsourcing company has stopped posting job openings for its Federal Way call center (3600 S. 344th St., No. 210). Its website still lists positions available in Seattle, Everett and Lacey.
Norwalk, Connecticut-based Xerox spun off Conduent as a second publicly traded company in January 2017.
Conduent has been selling off businesses and working to improve or unload underperforming customer care contracts in recent months, working toward a $700 million cost-cutting target by the end of the year, CEO Ashok Vemuri told analysts on a May 9 conference call.
"Consolidations across our locations, data centers and networks will continue as we come through 2018," Vemuri said, according to a Seeking Alpha transcript of the call.
He later explained the thinking behind unloading the customer care businesses.
"These businesses are heavily focused or heavily concentrated, if you will, in the U.S at a time when most of this is not done in the U.S.," Vemuri said. "They occupy a very large real estate footprint. They give us no opportunity to cross- and up-sell. They are not technology oriented, and are not scalable. So given all these elements of that, we have identified the standalone, transactional call center work as something that we intend to divest."