This not a good thing.
After I purchased my HP ENVY last year, I had an issue with restarting taking a very long time. I went to HPQ Support page and a India Support wanted to have access to my computer. I really do not want some to access my computer but I let them since it was from HP Support. Well, they did a bunch of changes and NEVER TOLD ME what they did -- my Wifi stopped working and also my bluetooth, etc.
They also did a trick TREE SCAN that I saw before when SCAMMERS tried that on my work computer saying they were from HP IT Support. At the end of the scan it said: "SSL CRASHED COMPUTER COMPROMISED ….NETWORK NOT SECURE ..SECURITY REQUIRED …. COMPUTER AT LEVEL : CRITICAL!!!" But I do not know what else they entered in the TREE COMMAND LINE to get that message.
NOTE: I did not have any virus, because I did a full scan with Norton Security + Windows Defender and Malewarebytes software for all three. No virus - so they lied to me so I can contact HP JUMPSTART and pay for them to remove my virus which I have none. I believe is also a trick to gain access to your computer.
==> THIS IS A TRICK TO GET YOU TO PAY HPQ FOR VIRUS REMOVAL and to contact HP JUMPSTART!!! But when I was scammed earlier on my work computer they told me I have to purchase a virus removal software. ☹
They all work for HPQ and I believe HPQ is not ethical because they never returned my calls to inquire about the scam! ☹