They took managers and upper leaders that have been there 30 plus years, and laid them off. Replaced them with little people with big egos that think they can do it better than TWC. All they saw was a cash cow. They lied about services, killed other services because they couldn't support them in their original footprint. Upper leadership in Charter are ignorant, uneducated, and inexperienced, and have no business running a communications company. They need to start with running a check-out line first.
Posted by @PLguAtW-3pzvl in an older thread, but it deserved to be on front page for speaking the truth.