ADP has been on a several year quest to dramatically reduce its labor costs. This company is in the process of eliminating almost all of its employees who they feel are earning too much money and replacing them with workers who are earning about a third of the veteran, experienced employees that were/are being let go.
Unfortunately, this plan was not well thought out and is causing incredible problems for ADP. With so many experienced employees being pushed out, the knowledge base has deteriorated greatly, causing the new low-cost employees who have replaced/are replacing the terminated/to be terminated employees unable to properly service ADPs clients.
This disaster should have been foreseen by ADPs top management team, who are paid big bucks to know their company inside and out. Due to the complexity of ADPs systems, it takes new employees several years to be truly productive. A new employee fresh off the street cannot master the new systems quickly no matter how extensive ADPs training programs are to orient the new employee. Apparently, the top management team had no clue about this, which every ADP employee or lower level manager with several years of experience knows, and has fatally cut their company's knowledge base to the bone.
The result is that low paid ADP novices are trying to frantically service their company's clients, trying to learn on the fly, putting in overtime hours at night and on the weekends and/or giving up and leaving for better jobs where the wages are greater and the work is easier.
An unbelievable disaster!