Stop spreading rumors. The layoff CRM request was closed on time and was handled correctly.
It was simply rejected over and over while it was bounced from department to department because nobody knew which group was supposed to do the work.
So it took two years to get started. But the CRM KPI is great. Based on number of closed CRM requests they are actually short handed.
They just dont need technical staff for CRM request processing roles when anyone who can crawl in and push a button can close/reject work without doing anything else.