I'd like to know what Citrix is doing about the long hold times and how they're handling the complaints from customers. Removing support roles was a terrible decision and a decision that I'll never understand how or why it was made. The customers are the ones suffering.
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Read that there were layoffs that affected Raleigh today. Anyone from Support?
I'd love to know how many accounts have cancelled due to the lack in Customer Support.
Unfortunately get used to it. SF support times will get worse before any action will be taken by the overpaid executives that have run the company into the ground .
Especially with the upcoming summer layoffs