As we continue to move work offshore, we see our India teams struggling with the new work. We know more work is going to move over to India. Are they really preparing for this new work by hiring and training staff in advance? What is the real truth on why India cannot support the work? I would love to hear from our India counterparts on this or someone with factual information about our offshore brethren. Not interested in the angry bents.
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I was in exactly the same position as described in Post ID:@SCG7XfM-1lqz. Work sent to India was returned and was incorrect. With a 5 day window to close cases, the pressure fell on us, the U.S. group to get the work done. Because there were so many cases close to the SLA or about to go over the 5 days, we were put on MANDATORY overtime. Not one word was said to the Indian team. Mgmnt just kept sending more off shore.
The result of my 50 hour weeks, was getting called in early March 2018 notifying me that my position was eliminated. 10 years of service and got a whopping 4 weeks severance.
All of the talk in those town halls about people being the number 1 resource is nothing but a huge pile of steaming b---s---!!
Frankly, US workers that are put in a position that they must fix a project at the last minute need to stop. What are they going to do? Fire you? They are already planning to lay off employees in droves, so what does it matter. Everyone needs to check their state sites for WARN notices.
A U.S. based perspective: Very few of them can handle the work.
Most are clueless, even after you have tried to explain a very simple
concept serveral times in various ways, they still do not comprehend.
The result is that projects that ship the work there are delayed and/or
completely fail. In many instances the work product that comes back
from India after even months go by with the self declaration "it is complete" is often quickly discovered to be completely faulty and in last minute desperation the work is assigned
to a U.S. based worker that "they must complete NOW" since "we promised the client"
So the trend is lower cost, lower U.S. worker count, lower (or completely bad) deliverables
and the client complains and the solution to all of this by management is to offshore even
more work to India.
When the U.S. based worker "saves the day" bailing out his cheap labor counterparts,
he is not rewarded or even recognized with one exception... dump more on him... he can
do the work even if it happens to be 4pm on Friday, no matter, he will have to have it
done by Monday.