Guitar Center needs to work on its internal structure and network ASAP. Can't remember how many delayed orders we had to justify to customers because of this.
I also have to make sure to follow through every step of the process or chances are it'll never get done. So basically, each store depends on the initiative of its staff to do things that really aren't their job.
No wonder our customers're more frustrated by day. I'm used to people coming in with expectations to run into problems by now. Some have already given up on us because of this. Nt sure we can afford many more to do the same.