Thread regarding ADP layoffs

"Treating the clients as though they actually mattered".

Yes, clients don't matter to ADP anymore. Money, and the saving of money through crazy employee replacement schemes do matter. But clients and employees, especially the veteran, experienced, competent, and accomplished employees, don't matter now. A new fatal outlook of a dying company.

I worked as an Implementation Specialist for 15 years at ADP and finally quit before I ended up with a nervous breakdown or a hospital stay. The expectations were impossible as the increasing volume of clients and amount of work required for each would realistically take 15 hours a day, not the 8 we were paid for. New employees were being hired for less money to replace tenured staff who may have worked 10-20-40 years with the expectation that the new people could take over and the senior people would be replaced for less pay. Knowledge has its own price! Constant changes to procedures and managers every year or less made for stress, poor service and a toxic environment. ADP has not been an employer of choice for many years nowhere and I imagine the founders would be devastated at how their dream has turned into a nightmare.

Greed is the culprit. Not listening to the employee suggestions and feedback will eventually bring about the downfall of this once great American company if radical changes are not made. I refused to lower my standards to those of management to just start clients as fast as possible and turn them over after their first payroll to poor Customer Service! I took pride in my role, as did my teammates, who worked countless unpaid hours in order to set clients up correctly, train them until they were self-sufficient and resolve any issues until they were completely satisfied. That is how things used to be done, when quality mattered and ADP reps took pride in their work, treating the clients as though they actually mattered.

F that company. Get out while you can and start your job searches!!

The bottom line to all of this is that this is a major, if not fatal, ADP management blunder. Either the company blundered in hiring substandard employees who cannot do the job, or the company hired quality employees who cannot do the job because either the training programs are inadequate or that expectations are too high, or both.

In starting their "employee replacement program" in trying to save on labor costs, the top management failed to consider the highly complex nature of the work that is being done in their own company. They seemed to think that they could just get rid of their top talent and replace them with new inexperienced workers who would be just as productive within a few weeks. This type of thinking shows UNBELIEVABLE IGNORANCE of top management's understanding of their own company's processes and systems. Top management is expected and paid to guide their company into successful endeavors and not crash it with crazy employee replacement that are not based on reality.

I read the new hire text completely different.....I understand the disgruntled angst of tenured employees who have been axed...it is hurtful. However, you cannot compare your 10+ years of experience and call new hires dummies with poor work ethic. ... new hire is pointing out that the training is not sufficient to master the position, completely understanding the depth of knowledge needed to do the job successfully. Have you read the job description on INdeed? States non technical answering basic questions. Given the inaccurate description of the job,...it sets the wrong expectation, given the volume of information they apparently want them to know immediately vs....layering the training.......and given all the seasoned reps are gone...they have nobody to support their learning....... It has nothing to do with work ethic and everything to do with the fast pace style of and quality of training.....it is very technical, lots of systems, lots of time is needed to research and resolve issues with guidance. They clearly dont have enough people to provide the support needed to accomplish that successfully...which is what causes the overwhelming stress.

I think what the original poster was getting at is that ADP is unable to properly service its clients with the new cheap employees that this company has acquired. The problem is not that the original poster cannot do the job properly, but that most or all of the newly hired employees cannot do the job properly either. This is a major ADP management blunder in hiring these types of employees who are unable to become productive. Perhaps the original poster doesn't have the right attitude or a proper work ethic, or he or she simply does not have the intellectual capacity to do the job. In that case this person should leave ADP, and so should most if not all of the other low cost recently hired employees who also cannot seem to do the job. But why did ADP hire these idiots in the first place? The blame lies squarely with ADP management and now the company's survival is in jeopardy.

Hate to say it but if this is how you truly feel then this isn't the job for you. If it were easy everyone would do it, nothing worthwhile is easy and if you can fight through it you have a lot of opportunity but something you'll learn that's different than from your days in school is you have to fight to succeed. Success isn't given freely or deserved by all, you have to earn it and work for it; and sometimes things won't be fair but life isn't always fair and you just have to keep working. If you think it's supposed to be easy you've got a rude awakening and a lot of growing up to do.

Client service should be a stepping stone, get really good at what you do and move up into another role after a couple years. If someone is there answering client phone calls for 10 or more years they probably aren't the best at what they do. Be the best at what you do, work every day like it's your first day; Approach each day with that level of passion and you'll do great. If you don't and wish to be negative and complain then you'll get exactly what you're looking for, failure.

So much this!