ADP is trying to kill the remaining experienced employees they have. Management keeps adding more work and responsibility almost daily with no relief in sight and no considerable pay increase to go with it. Cases sit for weeks untouched and calls go unanswered because ADP thought letting go the majority of experienced reps was a great way to pay themselves large bonuses. Anyone considering working for ADP please reconsider. This USED to be a great work /life balanced company but no more. It seems like the main goal is to use and abuse the remaining employees.
7 replies (most recent on top)
ADP is indeed laying off or firing most of its workforce. That is not because there is not enough work to do, but because the company feels that their employees are earning too much. They are saving on labor costs by getting rid of their established employees and hiring new cheap employees who are earning about a third.
They are also closing many buildings across the country and consolidating into new supercenters (Norfolk, Maitland, Pheonix, etc.) where the new cheap employees are working/will work.
There is nothing shocking about massive layoffs or closing and opening offices. Business is business. Companies exist to make money, not to please and coddle their employees. However, this "employee replacement scheme" with massive layoffs is a stunningly bad business decision. It takes years for new employees to become truly productive. With all of the long serving and experienced employees gone by early 2018, there is not enough time for the new employees to become productive and to adequately service ADP s clients. Clients are going to be leaving ADP faster toward competitors who know how to service them. ADP is in danger of floundering. This company has already LOST MORE THAN HALF OF ITS CLIENT BASE SINCE 2009.
layoffs are happening but the company isn't laying off half of it's workforce.
Wait a minute... We don't need to wait for Ackman to lay off 15K to 25K employees. THE CURRENT LEADERSHIP IS ALREADY DOING IT. Just read the multitudes of posts here about the MASSIVE layoffs that started last year and are continuing into next year. Almost ALL experienced employees are being laid off/fired because ADP current management thinks that these employees are making too much money. Ackman, if he is indeed going to be laying people off, could not do any better here.
There will always be someone looking for a job and someone looking to work harder than the person complaining about not being given success freely. This is a bad time and I don't mean to sound harsh but it's been no secret that locations were closing or layoffs were taking place so if you failed to plan and move into a new role or found a way to make yourself more valuable it's your own failure to plan that's the reason you're in a bad situation. Also, if people think it's bad now this would be a thousand times worse if Bill Ackman had his way. The only way to do what that jerk wants is to layoff 15k to 20k people. Imagine that for a minute from a global 58k person workforce...that could be almost everyone in the USA.
ADP. A sinking ship?
Wow. I am glad more people who are newer to ADP are seeing the light. AND leaving the company before year end really hits hard in Dec and Jan! Guess with the ADP turnover AND lack of seasoned wkrs, the clients will be on hold waiting for HOURS, not just minutes to just get a voice to pickup the line!
As a 'newer' employee -it is equally stressful, if not more. The complicated and overwhelming volume of information required by ADP to do the expected job is takes time and experience. There are not enough seasoned employees to answer the assistance lines, and so, we cannot proceed with assisting clients. Many new people have left. A few from my initial virtual training keep in touch, share info. Employees are literally just up and leaving, quitting on the spot. They recently changed to an account manager type model...40 clients to a rep...and if you are someone's back up, double that. The seasoned reps cannot keep up, imagine the new reps who have barely grasped all the intricate details or even how to find how do to something. Clients are angry, and ADP has unreasonably given clients the expectation that we should be their personal consultants and a pauper's fee. They wait on hold, then hold some more while we try to learn on the fly how to help them. The old way was difficult too... 1-2 hours trying resolve problems at a time for clients. These clients have been given an expectation that ADP reps are their personal assistance...and their beck and call for every little item. Also ADP expects that phone reps know how to do special detailed calculations, like programming on the back ends. This is really difficult to grasp on top of all the other things to learn. The clients are hired by their company as professional payroll people, making $50k or more(you can see their salaries when they use themselves as examples) and ADP reps making half that or less teaching them how to do their payroll, file amendments, import reports....it is crazy. Clients and ADP seem to expect we play the role of tax accountants, amendment specialists, import report experts, banking guru's, internet troubleshooters. Then mistakes happen and clients calling back about fixing them. The most we should be are the software support troubleshooters....help clients to use our software....that should be it! All the other stuff...what are they thinking? Payroll specialists should know these things, not some ADP dink out of college.