Fairly inaccurate statement from "Silicon Valley Consultant". For one, the Springfield, OR campus is not a call center. Only about 10% of the employees in that center are devoted to phone support and services. The rest range from engineers to enterprise sales divisions. Anyone that thinks a "call center" agent for a premier US based security software company is easily replaced without considering training costs, attrition, and washout is not packing a very good degree....if even one at all. Transference of skilled and proven staff trumps training the unknown entity of the new hire everyday. If Symantec takes that route and goes with new hiring, expect their stock to get downgraded to sell as they struggle to regain footing instead of a seamless production transition.
The Lifelock acquisition, and subsequent restructuring of that absorption, coupled with the removal of job redundancy across the whole company, is what is driving this round of layoffs. Add to that Symantecs desire to be out of the real estate business and more about leasing property versus owning it, the Springfield site has been a target for 2 years.
Many employees will go remote with end dates around March 1st. Transfers internally will be offered, but relocation packages may or may not be on the table. Depends on how narrow and shortsighted Symantec plays this. If it costs me as much to train a new hire up to speed as it does to relocate a proven commodity, well....that choice is obvious. Better to buy what I already have in my hand.