Thread regarding ADP layoffs

Reading all of this makes so much sense now. I'm still employed and long tenured. I know my number is coming though and will be dumped. When dealing with other departments I often wonder why they don't know even the basics of the systems or basics of payroll. These are associates who are managing and or implementing our clients. It's frustrating for tenured knowledgeable associates not even in they're department to have to explain what they should be doing and how to do it. Training should be a minimum of three months for most positions since everything is so complex but I hear many deartments are not even given 3 weeks. This is a drain of all resources to have to work this way. I could go on and on but do not want to cause a panic. I'll just say this affects all levels SBS, NAS and MAS.

I agree...ADP is one of the WORST companies to work for. Whoever thinks its great must be smoking something.

Good grief! Do you really believe that ADO (sic) is an awesome company to work for? Give me a break. How can a company that is throwing its workers out right and left be considered awesome? And lack of a proper work/life balance and... don't get me started, there are quite a few reasons that ADP cannot in any shape or form be called an awesome company to work for. You must be dreaming. Please wake up.

ADO is an awesome company to work for!

Employees can indeed try to succeed at their challenging jobs through sheer willpower and perseverance. They can work and learn after hours and on weekends to try to become productive. But the fact remains is that it is ADP management's responsibility to create and maintain a superior workforce. Employees can be blamed that they don't know how to do their jobs but management is in control and should be held accountable for this sorry mess.

Either ADP is not able to select the proper job candidates for their positions or their training programs are ineffective. ADP is paying the cost of not having quality employees who can do their jobs in the form of lowered client satisfaction, more client complaints, and less revenue.

ADP should have done whatever is necessary to make sure that during and after their ongoing employee replacement scheme that they always had a strong workforce who could provide quality service to their clients and compete effectively against their competitors. They should have kept a strong core of experienced personnel and dumbed down the salaries and benefits at a slower rate, and thrown out their experienced workers only when enough new competent workers would have been available.

The fact that ADP now has a substandard workforce is their own management's fault and no one else's. They have failed. Failed. Failed.

When I started if you didn’t perform you were fired, there was no SSS line, no ADP Works, and you had to wait in line or walk to ask for help. If you think it’s hard now ask someone who started ten years ago how hard things were. I hate to say it but it’s a job, it’s not meant to be easy, learn by whatever means you have available and if it’s not for you there are options. The company is always making changes and you adapt and overcome or you don’t and take your chances. Sorry for being harsh but I can only assume you are a millennial who doesn’t understand what true adversity and struggle is which leads to the building of a work ethic.

I'm sorry about your lack of training with the company. Unfortunately ADP laid off a lot of workers across the country to save money by hiring lower paid workers like yourself.

You should be thankful you have a brand new job with ADP. Many people lost good paying jobs to make room for you and your new co workers. So when you say your stressed that is nothing compared to losing a job after years with the company. Be thankful you have a job and deal with it.

To the one starting at the Maitland office soon:

Get ready for a rough ride. I worked at ADP for quite a few years. The work mottos that I heard bandied about were:

"We demand a lot from our employees."

"We are busy beyond belief!"

If you are salaried, then get ready to work a lot of nights and weekends in both trying to understand the processes and in trying to keep up with your workload. ADP really loads you up with work.

However, I did not work in the Maitland office so things may be different there. I would suggest trying out the ADP job if you absolutely have no other options. If you don't like it there you can always leave for something better.

Do you mind if I ask where you are training at? I am set to start at the Maitland office soon. I stumbled upon this website by accident. ADP offered me a position at their new office in Maitland, and honestly I am starting to feel hesitant after reading most of these comments. I have zero experience in the field, yet that did not seem to be a concern to them. We will have a week of training, but I doubt that will be enough. I assume everyone else will be just as inexperienced as I am.

Ha! Ha! Ha! Welcome to ADP

I would like to add that strange as it seems, employees making mistakes helps ADP management to both save money and to make money. First, the mistakes can be kept track of and used against employees during review time, resulting in less (or no) merit increases. Second, many of the corrections for the mistakes can be directly billed to the client. I was a programmer, and saw many coding mistakes which caused serious problems for clients. Many of these mistakes were defined and corrected at the client's expense. There would be a formal client bid with the corrections and charge spelled out. The client would approve and then the corrections would be done and the client charged for the work. I don't know how ADP got away with this.

To @P7C0IcX and @ONrNqtW-hxau : I know all too well and you are both preaching to the choir.

I myself had little training on implementation---troubleshooting none. The small team I was a part of had to learn the vast majority of the systems and troubleshooting through trial and error. We did not have onsite ITLs as a lot of centers have .

As a previous poster indicated, they are not interested in training, much less development. Sad, but true. Getting by, pretending to the be the expert and dealing with client repercussions after the fact is the norm. The effect that has not only on the client, but the employee as looking like the dumba## reflects poorly on everyone.