= errors costly overtime and defeats the purpose of cutting costs
If you constantly have to clean up the mess of outsourced ppl instead of having a system where you run it start to finish without outsourcing you probably don't save money in the long run
But the powers that be have invested so heavily outwards that they can't rein in the outsourced lower capable staff
We pick up the pieces snd get laid off
Now that's fair
Not
Sigh I miss the good old days when I call a State Street helpdesk and get a person who was
able to solve my problem in a timely manner.
Now I dread with I get a helpdesk staffed by Indian IT workers who have no idea on how
to solve a problem. Worse they do not understand the idea of trying to get it solved within
a reasonable time limit.
And to Bangalore we go. They are hiring all the way up to Vice President to replace US workers.
The trouble is many STT workers were forced to train their Indian IT replacements, under the threat of not receiving their severance package.
They ran a jv group parallel to mine for like five years....and never trained them. We spent years redoing every single thing they touched. What a waste of money. Granted no one would train them as they feared outsourcing, and rightfully so, but man that was a weird and stupid situation.
Yes its the poor U.S staff which is already working a double workload who has to fix
all the mistakes made by the unqualified Indian IT workers.