Why should a person who is being mistreated by their employer always has to be the one to fold/leave? The reason that unions were enforced for so long was because of that mentality. I understand that the employer is only responsible for paying you for doing your job and that perks and benefits are at their discretion but then why should I have to have this mantra of going above and beyond when I just have to do my job.
I'm not owed nothing by my employer and their not owed anything from me beyond me doing my job. And in your response to techs not being worried then why are multiple techs leaving the field and coming to customer service/tsg I speak with these former techs on a daily basis and the main reason that they left the field was because they were worried for their job.
I refuse to go above and beyond anymore when my employer doesn't value my service. To sum it all up is that people need to know their worth in a company and not just take the scraps that's handed to them. If everyone had that mind set then we would be still working 60hr work weeks with no breaks or sick time. There is such a thing called progression.
As a company evolves and they want to keep the best employees then they need to compete with their competitors. We just had a lot of tsg reps quit because they have degrees and certifications and realize that what they were offered for the work they were doing is not equal to what they value themselves and got jobs elsewhere.
Our director is wondering why so many of the new hires are quitting after only a few months. The answer is simple, they know what they're worth and the NY area is in no shortage of IT jobs.