During a layoff it was pretty cold. My friend said they have had warmer interactions with a person taking the order in a drive thru McDonalds. For online they either bring you into a room with the manager and HR or call you 3way with HR and the manager and basically say that due to the continuing financial challenges and all this they are eliminating x amount of positions (if you are lucky) in your dept and you happen to be one of them. Then HR goes on about their script about how the severance process and "separation" will work. Manager wraps it up with the fake "thank you for your service." That's pretty much it.
They say they will have all these services to help you and all this. Don't buy into it. It's a load of bs. You lose access to your systems within minutes of being notified. I know I had colleagues and students reaching out or assistance because they tell no one who was let go. The people originally helping them just disappeared. So things fall through the cracks. Managers can't be bothered with that though. Too busy spending all day in meetings being useless.