Thread regarding ADP layoffs

At ADP, Speed Negatively Affects Quality and Service Levels

In the end Quality of ADP Products has fallen shifting over to Agile Process, Patches and Fixes are going out with greater frequency. Unable to retain Implementation and Support Staff, so this has impacted the poor client retention rate, and the Math has finally caught up and they are unable to grow.

Too many in Management, OEI rift from years ago has brought back more VP's and are overly Management Top Heavy in Salary and Compensation of Senior Leadership. The New game is Speed and Speed Kills Quality and Service Levels...

by Anonymous
| 2501 views | | 4 replies (last May 17, 2017) | Reply
Post ID: @OP+Ni4YTHl
Comment! It's anonymous!

4 replies (most recent on top)

ADP used to be a great company to work for, they once were about the associate and client. They now have overworked, stressed employees training the people who will replace you and have no idea what they are doing. You even see upper management jumping ship and going to different companies.

by Laid off after 20 years
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Post ID: @2wbk+Ni4YTHl

If clients are looking for quality, then they certainly won't find it at ADP. I worked for ADP for many years, and it was always about how much money we could make and NOT the quality of the product or the customer support. But don't take my word for it. Google product and service complaint sites and check out the multitudes of complaints about ADPs shoddy service and products.

And now ADP is getting rid of its most experienced staff and replacing them with inexperienced newbies to save some money. So the abysmal products and services from this company are going to get even worse!

by Anonymous
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Post ID: @1btp+Ni4YTHl

Clients then and now are looking for quality more than quantity... the quality of the service and support as it relates to how our products are delivered and then used by the clients is what truly keeps ADP in the forefront of our competitors...having the support team aligned to "know/ understand" our clients day to day as well as strategic direction is paramount to retention...

by Anonymous
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Post ID: @1voz+Ni4YTHl

Speed and Speed Kills Quality and Service Levels...

So true

by Anonymous
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Post ID: @1vii+Ni4YTHl

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