I read about a start up that created an automated human sounding interactive system that would rather realistically, using AI, replace a call center in Bangalore or Cebu City and interact with customers.
That would be great at CSX as the people calling in are not customers, but rather mere employees, and CSX for years have called people on rest, for jobs not qualified for, and territory they can't work.
Only a certain number of questions are likely to exist: "I'm not qualified" I am on FMLA. I am not qualified on that territory, I marked off red block, etc. A better question is how do the former Hunter RR'S handle it, and what protections exist in Canadian law that changes things? Especially as Jax may not exist for too much longer, shedding employees as soon as possible could be very economical.
I would also look at the TCU, and see how aggressive they are in defending any agreement for clerks.