I knew something was wrong the first week I started working here. Got an email about a major change on the HR website and a new link. Couple of hours later another email came out about how the link was not working and should be soon. Couple hours after that the whole thing was put on hold indefinitely! I thought - didn't somebody walk through this before sending out the original. This kind of thing goes on ALL the time. ALL the time!
Operations are up to 16-hours 6-days a week. Printer breaks down and no invoices. Panic - call IT. Over an hour just explaining what the printer is for and what program needs the printer. 5 - 6hours later on phone with 3rd party printer vendor and there explaining that the Kellogg contract for maintenance was only Mon - Fri 8am - 5pm!! Anything after that was supposed to be on a 'call-out' basis, only if they could find a mechanic! REALLY?!
I have worked for "mom and pop" firms and major international companies. I can take misdirection and confusion especially when a company is going through changes and making acquisitions. What I can't take is hypocrisy. The message from corporate is: We're great, you are fortunate to be with us, life-work balance is a must, promising future, etc... You try to do your part and raise your hand and say: "No we're not but, we can be if..." Corporate just gives you a blank stare response.
Rolled-out a new order system a few months ago. A disaster. Help and support was nothing more than calling and emailing colleagues to find out if they had a work around yet and sharing ideas. Not exaggerating! 4-hours of the day for weeks was calling, emailing and experimenting. "Think groups" were formed AFTER the roll-out. Even my kid said: "That's crazy to roll out the beta version..." This went on for months.
I have an opportunity to stay but, I see know hope. It's like K-Mart, Radio Shack, etc - companies that survived as long as they did because of momentum only. A cruise ship will keep moving forward for a long time even after the engines are cut off because its big, heavy and inertia. But eventually, it will stop.