https://www.facebook.com/199101130543076/photos/p.277279609391894/277279609391894/?type=3
4 replies (most recent on top)
YUP you are dead on accurate in your depiction. Sounds like an open wound so I guess you are still there.
Yep, pretty much summed it up right there. Nobody actually cares about the company digging out of a hole. Management is out to protect themselves and their own jobs as long as they can and that is it.
As a manager at a Staples store it's impossible to please everyone, there simply are not enough resources.
There is corp and field management who demand you push unwanted products and services on customers. Bombard them with 100 questions at the register, while providing "fast and efficient check out". Push credit cards with ultra high APRs. Sell things at 3x the price of other retailers (100 ft Ethernet cables ). While at the same time pushing 20 different metrics on associates, and then punishing them for the 1 they do not meet. Cutting associates down to 10 hours a week, but demanding "open availability" from them. Issuing quotas on each rating during a review period (an issue several other companies are facing lawsuits for).
The associates, with whom you work day in and day out with, yet are pretty much forced to provide low pay, little advancement opportunity and increasingly poor working conditions to.
The customers, who should be the #1 priority, yet you simply can't because the one associate in PMS has a line of 5 people and 5 more at shipping, the one cashier has a line, as well as the O/S associate called for backup, and the tech has a line at the tech counter and multiple customers waiting for assistance in ink, printers and laptops. Your DM walks in and says "you look under staffed", yet you scheduled exactly to what DLP allowed.
There is simply no way to please everyone, and trying to please one just pisses the other two sides off.
Nice