The slogan used to be ADP the employer of choice. What used to be a nice place to work has turned into a total joke. Closing offices and getting rid of experienced payroll professionals with cheap college kids who worked at the pizza shack as their job experience? What does that have to do with payroll? The clients are not going to accept crappy service. Hopefully they did not sign a contract because it's gonna cost them money to leave ADP.
6 replies (most recent on top)
There may be an explanation about this insanity, although if true it is irresponsibly scary. I worked for ADP for many years. Most companies are client-centric in that the client is King and everything has to be done to keep them satisfied. It is a sound strategy because that is where the money and profit come from. But with my long tenure with ADP, I found them to be employee-centric and not in a good way. The client was pushed aside and an attempt was made to extract as much work as possible from salaried employees who were not paid for the overtime hours they put in. Focusing on the client, improving processes, and building a superior workforce was not deemed important. Employees were not crosstrained or seriously trained for their jobs. There was some training but was sporadic and seemed to be an inconvenience to management. We once had to go through 8 days of training. Each training day was a full 8 hours. We were told that while we were going through this training, we still had to put in at least 8 hours of our regular work on top of the training day - a total of 16 hours a day!
As new processes, and systems would be developed and had to be supported, management would frantically throw employees this way and that, trying to get them to support the new products without any real training. When year end would come, management seemed to be caught unprepared for it. Every year! When I went through my first year end, I heard management screaming "Oh no! It's year end! There is so much work coming in! What are we going to do?" This would happen every year, and I would think that they have gone through year end for many years, yet they are astounded by it and completely unprepared EVERY YEAR END! Perhaps that was an act put on to get people to work even more overtime hours. But if it was it certainly did not look good and made management look like idiots. But who cares what employees think? The company does not exist to please them.
So while ADP is employee-centric, it is only about how many overtime hours the employees put in. No other employee or workforce concerns are seriously addressed. Upper management also hates it's employees, wants them to be scared, and to know their place.
Now my point to this ADP craziness in laying off an astounding number of employees. In 2015, before these expanded layoffs started, many people started quitting in the office that I was working at. I saw upper management become enraged at this. Only they should have the ability to kick people out. Employees should not leave on their own. I don't know how much this hatred played in ADP deciding that since their employees don't know their place, we'll just kick everyone out and get new ones. This idea does sound crazy, but I cannot think of any other explanation for this fatal decision.
It is abdolute insanity on steriods at this company. I have never seen such a$$ backward business hiring strategies and mentalities in my life.
This is so true. You now need absolutely no payroll, HR, or Time and Attendance experience. There are a few knowledgeable people supporting hundreds of inexperienced people. Clients are already pissed and leaving in masses. I don't understand the direction ADP is following by replacing highly skilled people (not all highly paid even!) with unskilled workers. They are not looking into the true reasons behind low survey scores. If they did- they would find the scores are coming from these "smartshore locations" where low labor costs are behind the main reason of calling it "smart." Smart for who? Upper management looking for their bonus? This is not the same ADP as even a few years ago. The products are not great. They are trying to fix a huge issue (low customer satisfaction) with a bad plan. Should be interesting to watch.
Worst company I ever worked for - management was terrible, people were not friendly - the long time colleagues were especially rude to new colleagues. The clique of old timers created and maintained a less than pleasant working environment and there was no cooperation among colleagues, just a complete mess of an organization. Even company held events and functions they would not even include all colleagues but invited individuals from outside the company instead.
Imagine Ford having a company sponsored event and being a Ford employee you we re not included or allowed to participate but your garbage man was because he was a friend of someone - AND the HR management team was OK with it. Just a completely ridiculous company
Feel sorry for some of he people because there are always some good peple who get the short end of the stic.
ADP team managers are no better. One manager in a NJ office has zero experience with a background in culinary arts and she is being used to let workers go. Talk about adding insult to injury. At least use a real manager to lay people off instead of Betty Crocker.
ADP, the Employer of Choice - NOT!
ADP is indeed a total joke and is in the process of throwing itself into the trash can. This company will not be able to survive this strangely insane decision of replacing experienced workers with newbies at virtually every level. Absolutely crazy!